Frequently Asked Questions
Straight answers about bonuses, payments, verification, licensing, and support — all based on how Dazard actually works.
What is the Dazard welcome bonus and how do I claim it?
New players can claim a four-deposit welcome bundle worth up to C$7,875 plus 325 free spins: 150% up to C$4,500 + 150 free spins on your first deposit, then 100% up to C$1,500 + 75 free spins, 75% up to C$1,125 + 50 free spins, and 50% up to C$750 + 50 free spins. There is also a crypto welcome bonus of 125% up to 1 BTC. All bonuses carry 40x wagering on slots and are activated by making a qualifying deposit.
Which deposit methods can I use as a Canadian player?
We support Interac (min C$30), Visa, Mastercard, iDebit, Paysafe, Skrill, Neteller, MuchBetter, ecoPayz, and MiFinity, plus cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin, USDT, and Bitcoin Cash. All deposits are processed instantly and carry no fees.
What is the minimum withdrawal amount and how long does it take?
The minimum withdrawal is C$45 via Interac, €30 via e-wallets, and 0.0007 BTC via Bitcoin. Crypto and e-wallet withdrawals are instant, card withdrawals take 1–3 business days, and bank transfers take 1–5 business days. All withdrawals are free of charge.
What documents do I need to verify my account?
Before your first withdrawal, you must submit a government-issued photo ID (passport, driver’s licence, or national ID), a proof of address dated within the last three months (utility bill, bank statement, or government letter), and proof of your deposit method (card photo, bank statement, or e-wallet screenshot). Submit documents early via live chat or email to support@dazard.com to avoid delays.
Is Dazard licensed and regulated?
Yes, Dazard is operated by Novatrix SRL (registered in Costa Rica, number 3-102-893958) and holds gaming licence ALSI-202508056-FI2 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. This licence governs our operations for Canadian and international players.
How does the Dazard loyalty program work?
All real-money players are automatically enrolled. You earn Comp Points on every bet, which can be exchanged in the Bonus Store for free spins, loot boxes, or cash. As you progress through seven tiers — Lizard, Bear, Bull, Fox, Wolf, Whale, and Cheetah — you unlock escalating cashback, personalised VIP managers, priority withdrawals, and customised withdrawal limits.
Can I play on my phone without downloading an app?
Yes. Dazard does not offer a dedicated app, but the full website is fully optimised for mobile browsers on Android and iOS. You can access the entire game library, bonuses, and account features directly through Safari or Chrome, and add a home screen shortcut for quick access.
How do I contact support if I have an issue?
Our support team is available 24/7 via live chat on the website and by email at support@dazard.com. Both channels offer multilingual support including English and French. Live chat provides the fastest response.